Customer Safety Manager (Gas, Renewables & New Technologies)

Pobl Group; Cardiff; Hybrid; GBP 58,000; Full time

Job summary

A leading housing organization in Cardiff is seeking a Customer Safety Manager to ensure compliance and safety in gas and renewable technologies. This role involves leading innovation trials, managing compliance standards, and collaborating with contractors. Ideal candidates will have experience in a regulated environment and strong communication skills. The position offers a salary of £57,413, hybrid work flexibility, and a variety of benefits to support staff wellbeing.

Benefits

26 days holiday entitlement plus Bank holidays

Pension scheme

Sick Pay

Colleague Referral Scheme (£250 per referral)

Time for Talking - free counselling service

Health Cash Plan

Electric Vehicle Lease Schemes

Gym and shopping discounts

Qualifications

• Experience managing compliance in housing or another regulated environment.
• Solid understanding of landlord responsibilities and legislation regarding safe homes.
• Knowledge of gas safety and renewable technologies.

Responsibilities

• Ensure compliance and safety across gas, renewables, and new technologies.
• Lead innovation trials and embed new technologies.
• Develop strong relationships with contractors and partners.

Job description

Overview

We're looking for a Customer Safety Manager to join us on a Full Time, Permanent position and to take the lead on keeping our homes safe and future ready. You'll be responsible for compliance and safety across gas, renewables, and exciting new technologies. This role will give you the chance to protect our customers, work with innovative systems, and help us achieve our sustainability goals. What is great about the role? This is a role with real impact. You'll be the person making sure our customers are safe in their homes, while also driving forward renewable energy and low-carbon innovation. From gas servicing to solar panels, heat pumps and battery storage, you'll oversee the systems that power our homes today and help us prepare for tomorrow. You\'ll also have the opportunity to:

• Lead innovation trials and embed new technologies into our homes.
• Shape our approach to decarbonisation and sustainability.
• Develop strong relationships with contractors, technical partners, and internal teams.
• Influence service delivery across our diverse property portfolio.

Role context

Where does this role fit in? You\'ll join our Compliance Team and report to the Head of Compliance and Property Safety. Working closely with colleagues in housing, care, support, sustainability, and trades, you\'ll be the go to person for gas and renewable compliance. You\'ll collaborate with contractors and technical experts to keep standards high and our systems future ready. You\'ll have line management responsibility for relevant team members, ensuring effective performance, development, and support within the compliance function.

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What you\'ll bring

You\'ll bring experience of managing compliance in housing or another regulated environment, with a solid understanding of landlord responsibilities and the legislation that underpins safe homes. Alongside your knowledge of gas safety and renewable technologies, you\'ll be confident interpreting regulations and making them work in practice. You\'ll combine strong organisational skills and attention to detail with the ability to use data and asset systems to keep everything accurate and audit ready. Just as important are your communication skills. You\'ll be someone who can build strong relationships, work collaboratively with colleagues, and get the best out of contractors and technical partners. If you\'re passionate about customer safety and excited by the challenge of future ready homes, we\'d love to hear from you.

Who are Pobl Group?

Pobl Group is a leading housing and community focused organisation providing homes, support, and services across Wales. We are committed to improving the lives of our residents, promoting sustainability, and creating thriving communities. Recently, we merged with Linc, bringing together two organisations with shared values and a strong focus on delivering high quality housing, innovative services, and excellent customer care. Joining us means becoming part of a supportive, values driven team that is making a real difference for our communities across Wales.

Benefits and role details

• This is a perm role for 37 hours per week. Salary is £57,413
• Base locations: Swansea, Newport, or Cardiff
• This is a Hybrid role with essential in person collaboration - You\'ll spend time within our communities and work closely with teams face to face to make a real impact. Coverage area includes throughout South Wales and surrounding communities
• Working pattern and flexibility - Predominantly Monday to Friday, with the option to request a compressed 9 day fortnight
• 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service
• Pension scheme
• Sick Pay
• Colleague Referral Scheme (£250 per referral)
• Time for Talking - a free counselling service
• Health Cash Plan
• Savings Scheme
• Electric Vehicle Lease Schemes
• Cycle to work and Electric Car scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Gym and shopping discounts
• Training and progression opportunities