Customer Representative

ZipRecruiter; Belfast; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading recruitment service provider is seeking a Customer Service Agent in Belfast. The role involves providing support in French and English, ensuring high customer service and resolving queries efficiently. Candidates should be able to achieve KPIs and uphold GDPR regulations. A collaborative and motivated attitude is essential as well. Competitive terms offered.

Qualifications

• Must provide support via telephone and email.
• High level of customer service required.
• Ability to resolve queries efficiently.

Responsibilities

• Provide customer support in French and English.
• Ensure high customer service level.
• Resolve customer queries on first contact.

Skills

Customer service skills

Fluency in French

Fluency in English

Problem-solving skills

Job description

Overview

Role: Customer Service Agent

Location: Belfast, Northern Ireland, UK

Job Type: Contract

Responsibilities

• Providing customer support via telephone, e-mail and other methods in French and English.
• Ensuring a high level of customer service to our candidates and clients
• Resolving customer queries on a first call resolution basis.
• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
• Following your assigned daily schedules and tasks.
• Taking part in in motivational activities.
• Using and implementing feedback given during monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

Contact

Thanks & Regards,

Pooja K | Technical Recruiter

UK/EU AmpsTek Services Limited

Mail ID: [e-mail]