Customer Relationship Manager

ELIS; Brixton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multi-service provider in Brixton is seeking a Customer Relationship Manager to enhance relationships and ensure customer retention in the healthcare sector. The role involves analyzing data and implementing account plans to achieve growth targets while delivering exceptional service. The ideal candidate will possess strong collaboration abilities and attention to detail. The position offers generous benefits, including 33 days of holiday, a company car, and opportunities for career growth.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Company Car

Life Assurance

Private Medical

Qualifications

• Ability to listen and influence peers.
• Strong attention to detail and data analysis capabilities.
• Excellent organizational skills for timely task execution.
• Driver’s license is required.

Responsibilities

• Manage a portfolio focused on customer retention.
• Analyze lost business and complaint data.
• Develop Customer Account Plans for future risks.
• Ensure growth targets for the customer portfolio are achieved.
• Discuss outstanding debt issues with customers.

Skills

Attention to detail

Data analysis

Collaboration

Influencing skills

Organizational skills

Job description

Brixton – Full-time – Permanent

About a Career With Elis

Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

We are looking to hire a Customer Relationship Manager who will have overall responsibility for retention and development (growth) of existing healthcare customers by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principal aim of customer retention.
• Analyse lost business/complaint management data and implement appropriate action.
• Explore cross‑selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities.
• Ensure the Company’s growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers, agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts, recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out?

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departments and sites.
• Driver’s license.

What’s on offer?

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition.

Interested? Then apply online! Your contact person:

Dominic Frimpong
HR Coordinator
Tel: [e-mail]