Customer Relations Manager - 12 month FTC

Hamberley Care Management Limited; Huntingdonshire; On-site; GBP 62,000 - 74,000; Full time

Job summary

A leading care management company in Huntingdonshire is seeking a Customer Relations Manager to enhance local relationships and maximize occupancy. You will manage sales inquiries, support marketing strategies, and serve as a brand ambassador. Ideal candidates have a background in sales within the private healthcare sector. This role offers a competitive salary package, professional development opportunities, and a supportive work environment.

Benefits

Competitive salary and benefits package

20 days holiday

Supportive working environment

Professional development opportunities

Access to high street discounts

Workplace pension

Free onsite parking

Employee Assistance Programme

Qualifications

• Demonstrable experience in a similar sales role within the private healthcare industry.
• Experience working with multidisciplinary teams.
• Ability to organize and liaise with stakeholders.

Responsibilities

• Maximize sales and occupancy of the care home.
• Develop and maintain a high profile within the local community.
• Prepare sales management reports and budgetary controls.

Skills

Sales and Customer service experience

Stakeholder relationship skills

Decisiveness and self-motivation

Job description

Overview

At Montague House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations. We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

Responsibilities

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
• Possess demonstrable experience working in a similar sales role, within the private healthcare industry.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills.
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

About the Company

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Benefits

• Competitive salary and benefits package including bonus/commission. This role is paying £73,500 OTE.
• 20 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply
• Employee Assistance Programme, occupational health support and wellbeing services