Customer Ops Lead - Fintech Auto Finance | Remote

Lendable Ltd; Chatham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading fintech company in Chatham seeks a Coaching Lead to enhance team performance in financial services. The ideal candidate will possess strong communication skills, a financial background, and a problem-solving attitude. Responsibilities include coaching teams, driving engagement, and ensuring quality interactions. This role offers best-in-class compensation, including equity, and flexible work-from-home options. Join to help revolutionize consumer finance and make a real impact.

Benefits

Best-in-class compensation, including equity

Flexible work-from-home options

Private health insurance

Fully stocked kitchen

Qualifications

• Financial services background in Loans/Cards/Motor.
• Experience in coaching or training is desirable.
• Strong prioritization skills and ability to adapt communication.

Responsibilities

• Drive decision-making to impact the company's direction.
• Coach colleagues and support quality performance.
• Manage customer feedback and ensure high service levels.

Skills

Communication skills

Problem solving

Coaching experience

Ability to work to deadlines

Rapport building

Organizational skills

Job description

A leading fintech company in Chatham seeks a Coaching Lead to enhance team performance in financial services. The ideal candidate will possess strong communication skills, a financial background, and a problem-solving attitude. Responsibilities include coaching teams, driving engagement, and ensuring quality interactions. This role offers best-in-class compensation, including equity, and flexible work-from-home options. Join to help revolutionize consumer finance and make a real impact.