Customer Operations Manager

Royal Mail Group; Tamworth; On-site; GBP 44,000 - 50,000; Full time

Job summary

A leading delivery service provider in Tamworth is seeking a Customer Operations Manager to oversee the delivery team and ensure efficient operations. This full-time, permanent role offers a salary between £44,551 and £49,006 plus benefits, including a potential bonus and generous annual leave. The ideal candidate will demonstrate strong leadership and customer service skills, driving performance improvement while fostering an inclusive work environment. This position is crucial as the company transitions to a parcels-focused business.

Benefits

10% potential bonus

25 days annual leave

Generous pension scheme

Flexible working

Cycle2work scheme

Corporate discounts

Qualifications

• Ability to motivate and coach team members effectively.
• Experience in managing delivery operations and team performance.
• Strong customer service and communication skills.

Responsibilities

• Lead and inspire the front-line delivery team.
• Ensure smooth operation of deliveries and performance improvement.
• Partner with Trade Union for people management and resource planning.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Flexible under pressure

Job description

Overview

Job reference number 335432
Customer Operations Manager

£44,551 - £49,006 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension. Full time, Permanent.

This role will be based in a delivery office within this OPL area. Birmingham, Castle Brom, Erdington, Great Barr, Hockley, Kitts Green, Sutton Coldfield or Tamworth.

About us

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We\'re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

The role

Full accountability for the Delivery team. You\'ll work through the morning and into the afternoon to ensure the smooth running of all deliveries. You\'ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. A great leader creates a positive and engaging work environment, promotes inclusivity, and is a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you\'ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are; you will play a major part in the trust customers have in us.

What you\'ll get

We\'re asking for a lot, but you\'ll get a lot in return. First, there\'s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There are exciting career opportunities that come with leading a team and driving key decisions. You\'ll feel pride from being part of one of the world\'s most recognisable brands as we undergo a historic transformation to transition from a letters business to a parcels business.

About you

This is a role packed with influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. You are customer focused, a team player, results driven, an inspiring leader who knows how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and you will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that\'s through reduced cost, innovative work practices or data driven ideas. We\'re looking to you to bring your skills and experience to make brilliant things possible.

Shift pattern

41 hours working 5 out of 6 days Monday to Saturday between 07:00 - 15:00.

Next steps

Ready to apply? Then complete your application online and submit your CV. If successful, you\'ll be invited to a face-to-face assessment where you\'ll have the chance to showcase your abilities and passion. You\'ll also take part in a capability-based interview and a short management scenario exercise; more details will be provided on the day.

If you are successful in your application, you will be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, depending on location of the training, you may need to stay overnight. This training will be during the second or third week of your appointment to the role.

Royal Mail is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please visit: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 11th February. Interviews WC 23rd Feb. Please note, this advert may close early if the appropriate number of applications has been reached.

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