Customer & Operations Coordinator (Telecommunications Focus)

Install Pros; Remote; GBP 30,000; Full time

Job summary

A telecommunications service company is seeking a Customer & Operations Coordinator to manage customer enquiries and support the sales team. The role is fully remote, offers a starting salary of £30,000 with progression, and requires experience in internet services. Candidates must excel in customer service, have strong communication skills, and the ability to work under pressure in a fast-paced environment. This position provides autonomy and long-term career progression opportunities.

Benefits

£30,000 salary with progression

Fully remote work

Non-corporate culture

Team building events throughout the year

Qualifications

• Experience in Telecommunications or Internet Services like BT, Sky, or Virgin.
• Ability to manage customer enquiries effectively.
• Strong problem-solving skills and experience in a fast-paced team.

Responsibilities

• Act as a senior point of contact for customer enquiries.
• Support sales team with lead management and operational coordination.
• Liaise with installation engineers to ensure smooth job execution.
• Resolve service issues and manage customer expectations.

Skills

Telecommunications experience

Customer service

Problem-solving mindset

Communication skills

Ability to work under pressure

Job description

Customer & Operations Coordinator (Telecommunications Focus)

£30,000 per annum (starting salary, with progression)

Self-Employed Position | Full-time | Fully Remote (UK) | Non-Corporate Culture

Install Pros delivers high-end installations across the UK, specialising in Starlink & satellite broadband, whole-home WiFi and networking, smart security systems, business connectivity, and gaming simulators.

We work at the sharp end of customer expectations and technical delivery - and we’re now looking for an experienced Customer & Operations Coordinator with a telecommunications background (BT, Sky, Virgin - Internet Services : Offering broadband and internet connectivity etc) to help manage enquiries, support our sales team, and keep operations running smoothly between our two primary systems.

This role sits at the centre of our business. You’ll be responsible for managing critical enquiries, coordinating between sales, installers, tech support, and resolving issues quickly and professionally.

Working under pressure in a fast paced team, taking initiative and having clear, consistent communication are the most important factors in this role.

Working Culture & Expectations

Install Pros is a non-corporate, late-stage startup and ISP. A standard 9-5 working pattern is expected as a minimum; however, because aftercare and customer support are a core part of our service, the business operates with a 24 / 7 support mindset. This role may occasionally require extended hours or additional involvement during growth phases, new service launches, or when supporting operational continuity alongside company directors.

What you’ll be doing

• Acting as a senior point of contact for important customer enquiries (new and existing).
• Supporting the sales team with lead management, operational coordination, customer updates, and virtual surveys.
• Liaising daily with installation engineers and technical support to ensure jobs run smoothly.
• Resolving service issues, managing expectations, and escalating technical matters effectively.
• Overseeing CRM systems, keeping accurate records of jobs, communications, and follow-ups.
• Supporting directors or managing small operational teams where required.
• Proactively identifying problems and implementing fast, practical solutions.
• Supporting accounts with adhoc invoicing via Stripe (if required).

Availability requirements

• Full-time, primarily Monday to Friday.
• Some longer working days may be required during busy periods or urgent customer situations.
• Adhoc support is expected during evenings & weekends (if it is required).
• You would provide reasonable notice of any planned periods of non-availability to ensure continuity of service / operational efficiency.
• Payment is made monthly against invoice.

Essentials

• Previous experience in Telecommunications / Internet Services, such as BT, Sky, Virgin Media, or similar ISPs (Broadband, fibre, or connectivity services).
• Proven ability to work under pressure and multi-task in a fast-paced environment.
• Excellent customer service with a strong problem-solving mindset.
• Clear, consistent, and professional communication - internally and with customers.
• Basic experience with understanding CRMs, and operational processes.
• Proven track record of taking initiative, resolving issues quickly, and improving processes.
• Experience supporting or managing a team is highly desirable.

Bonus experience

• Knowledge of Starlink or satellite broadband installations.
• Experience working with Stripe (payments, refunds, invoices)
• Familiarity with installation-based or field-service businesses.
• Understanding of networking, or security systems.
• Leading a fast-paced team previously.

Why work with InstallPros?

• £30,000 salary with progression.
• Fully remote - work from anywhere in the UK.
• Non-corporate culture.
• A trusted, experienced team delivering premium tech solutions.
• Real autonomy and responsibility from day one.
• Exposure to cutting-edge connectivity and smart-home technology.
• Long-term progression opportunities into senior operations or management roles.
• Team Building and events throughout the year.

How to apply

If you’ve worked in telecommunications , thrive under pressure, and enjoy being the person who keeps everything running smoothly - we’d love to hear from you.

Apply via LinkedIn by clicking “Apply” and submitting your CV.

Please include a short cover letter explaining

• Your experience in telecommunications / internet services (if any)
• Any exposure to broadband, ISPs, or Starlink
• Why you’re suited to a fast-paced, customer-facing operations role.