Customer Onboarding Specialist

Octopus Energy Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy provider in Manchester is seeking an enthusiastic Inbound Brand Ambassador to help prospective customers. This role requires excellent communication skills and a dedication to customer service as you will be the first point of contact for potential clients. You will assist customers in understanding products and guide them to select the best tariff. Both new and existing customers will reach out for support, making adaptability and a friendly approach essential for success in this role.

Benefits

Flexibility in salary based on experience

Inclusive work environment

Recognition as one of the top companies to work for

Qualifications

• Previous experience in fast-paced customer service or telesales environments is advantageous.
• Clear communicator with a focus on listening.
• Honest and dedicated to highest service levels.

Responsibilities

• Act as the first contact for prospective customers.
• Provide information about products and services.
• Help customers with their queries and select the best tariff.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Adaptability

Job description

We have an exciting opportunity to join our amazing team, based in Manchester, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.

You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry.

As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests.

What you’ll do:

• Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
• Speak with potential or existing customers to inform them about our products and services in a friendly manner.
• Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire.
• Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery.
• Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru!

What you’ll need:

• Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
• Clear communicator with a focus on listening and acute attention to detail.
• Honest, focused, and committed to delivering the highest levels of customer service.
• Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow.
• To be a quick learner due to exposure to different areas.
• Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine… please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Why else you’ll love it here

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right octofit!
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership.
• 🎁 Visit our UK perks hub – Octopus Employee Benefits.

If this sounds like you then we’d love to hear from you. 🚀

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.