Customer Logistics Manager

Line Up; Oxford; On-site; GBP 40,000 - 45,000; Full time

Job summary

A logistics management firm is seeking a Customer Logistics Manager in Oxford, fully onsite. The role involves supporting senior management, improving customer relationships, and ensuring compliance with company policies. Candidates should possess strong logistics experience and excellent communication skills, with proficiency in SAP and Microsoft Office preferred. This role offers an hourly rate of £22.44, working 35 hours a week. Join a team dedicated to customer satisfaction and operational excellence.

Qualifications

• Strong logistics experience with a customer-centric mindset.
• Ability to communicate effectively with diverse audiences.
• Proficiency in analytical skills and problem-solving.

Responsibilities

• Support senior management in achieving divisional objectives.
• Develop and maintain relationships with supply chain partners.
• Act as main point of contact for supplier and customer inquiries.

Skills

Effective communication

Logistics experience

Customer-centric mindset

Time and resource organization

Analytical and problem-solving skills

Team player

Positive and self-motivated

Tools

SAP

Microsoft Office

Google Workspace

Job description

Role: Customer Logistics Manager

Location: Oxford - fully onsite

Hours: 35 per week

Hourly Rate: 22.44 per hour via Umbrella, inside IR35

Clearance: BPSS required before starting

What You'll Be Doing

• Provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives.
• Develop, maintain and improve successful relationships with the Supply Chain Partners and customers.
• Maintain a teamwork approach to working with colleagues.
• Demonstrate appropriate commercial awareness in all business activities, ensuring that the commercial position is adequately safeguarded at all times.
• Recognise potential new business opportunities and highlight them to Senior Management.
• Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
• Act as main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer’s voice internally.
• Identify and resolve problematic issues at onset through discussion or negotiation with suppliers/customers.
• Ensure customers are fully aware of any supply issues that may compromise production and operations.
• Apply SAP AiO & EC2 consistently with the training received and all work instructions.
• Maintain departmental administrative systems and provide accurate documentation to support efficient operations (cost file maintenance, product description database, invoice queries).
• Support and promote continuous improvement programmes.
• Support customs clearance elements following company procedures.
• Ensure awareness of potential compliance risks and act with integrity, forming the foundation for the company’s success and sustainable growth.
• Provide regular reports on progress of investigations and work in progress to the Team Leaders.
• Coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Team Leader.
• Provide temporary holiday cover for another product area or platform.
• Enhance customer satisfaction through active contribution.
• Ensure adherence to the Code of Conduct.

Requirements

Essential

• Capable of effectively communicating ideas and information to a diverse range of internal and external audiences, utilizing both written and verbal communication methods.
• Strong logistics experience.
• Customer‑centric mindset, ensuring the customer’s viewpoint remains the highest priority.
• Able to organise time and resources effectively to achieve goals and objectives.
• Proficient in analytical and problem‑solving skills.
• Ability to work independently and handle multiple tasks.
• Proficient in both Microsoft Office and Google Workspace.
• Ability to unite and involve as a team; or a team player.
• Positive, self‑motivated, enthusiastic and flexible.
• Proficiency in handling stress and approaching challenges with a positive mindset.

Desirable

• Experience with SAP or similar enterprise systems.
• Knowledge of UK customs and export regulations.
• Compliance with procurement, competition law and legislative requirements.
• Understanding contracts with all constraints.
• Autonomy synthesis and coordination skills.
• French and/or German speaking.

If you are interested in applying for this position and you meet the requirements, please apply.