Customer Liaison Officer

Paragon Banking Group PLC; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK bank is seeking to fill a New Enquires position within the Buy To Let sector. The role involves supporting brokers with mortgage enquiries, building relationships, and maintaining high service standards. The ideal candidate will demonstrate strong communication skills, emotional intelligence, and a positive attitude. Flexible working is offered in a friendly environment focused on growth and development.

Benefits

Generous holiday allowance

Share save scheme

Profit related pay

Pension plan

Family friendly policies

Employee discounts

Volunteering day

Life Assurance

Qualifications

• Ability to build good relationships with stakeholders.
• Confident in handling calls and enquiries.
• Demonstrating high service levels.

Responsibilities

• Support brokers with Buy to Let mortgage enquiries.
• Build strong relationships with existing and new brokers.
• Learn about complex buy-to-let propositions.

Skills

Team player

Emotional intelligence

Ownership of enquiries

Positive attitude

Tenacity

Resilience

Job description

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future

If you’re interested in our New Enquires position within the Buy To Let sector , or have experience within the Ltd Company / Houses Of Multiple Occupation / Portfolio Landlord markets and are looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Specialising in Buy to Let mortgages you will be part of a telephony team supporting brokers and customers with their buy to let mortgage enquiries
• Focused on building strong relationships, expanding our distribution reach by engaging with both existing and new broker
• Proactively learning to improve your knowledge of complex buy-to-let propositions and the solutions we offer
• Working closely with internal Business Development Managers to enhance broker engagement and business growth
• Maintaining the highest levels of service standards ensuring all interactions with brokers are handled professionally and effectively
• Communicate clearly and confidently via phone and email to address queries and provide solutions
• Prioritising and managing your workload efficiently to meet daily targets and deadlines

About You

What you’ll bring to the team

• A team player that can build good relationships with external and internal stakeholders
• Confident call handler showing emotional intelligence with the abilitytodeal with all types of sales enquiries and complaints
• The ability to take ownership of enquiries whilst providing a high service level
• A positive, can-do attitude, demonstrating a willingness to support colleagues and intermediaries alike
• By upholding Paragon values, you will be helping to create positive and productive working environment
• Sales / Mortgage knowledge not necessary but instead tenacity and resilience attitude

Even if you don’t meet all the criteria, we encourage you to apply . At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Working hours

Monday to Friday - 37.5 hours per weeks, at least 2 days in the office per week

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance : Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leav
• Share Save Scheme : Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay : We share some of our annual profit with our eligible employees
• Pension Plan : We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts : Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day : Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be bette

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.