Customer Insight Analyst

Agria Pet Insurance; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading pet insurance provider in the UK seeks a Customer Insight Analyst to join their Customer Marketing team. You will analyze customer behavior, design surveys, and collaborate on strategies to enhance customer experience. The ideal candidate possesses strong analytical skills, with experience in GA4, Power BI, and Excel. Join a supportive work environment focused on delivering exceptional pet care insights. The company offers competitive benefits, including generous annual leave and health plans.

Benefits

25 days annual leave plus bank holidays

Contributory pension and life assurance

Health cash plan and mental health support

Discount on pet insurance

Qualifications

• Experience in an insight or analytical role within a customer-focused or marketing environment.
• Ability to present findings clearly to stakeholders.
• Proven capability to design and interpret customer surveys.

Responsibilities

• Analyse customer behaviour and engagement trends.
• Design and conduct customer surveys for insights.
• Work with marketing to identify opportunities for insight.

Skills

Analytical skills

Customer-focused mindset

Communication skills

Attention to detail

Collaboration

Tools

GA4

Power BI

Excel

Apteco FastStats

Job description

The Role:

Are you naturally curious, analytical, and passionate about understanding what makes customers tick? We re looking for a Customer Insight Analyst to join our Customer Marketing team and help shape the future of our customer experience and marketing strategy.

This role is all about uncovering the stories hidden in data. From analysing behavioural trends to running surveys and managing research projects, you ll be the go-to expert for insight that drives smarter decisions across the business. If you thrive on turning numbers into narratives and collaborating across teams to make a real impact - this is your moment.

We are based in Aylesbury, Buckinghamshire and currently work to a hybrid model of one day per week in the office (every Wednesday).

What You ll Be Doing:

Customer Insight & Analysis

• Analyse customer behaviour, engagement, and lifecycle trends using GA4, Power BI, Excel, and internal data sources
• Design and run customer surveys to gather feedback and uncover opportunities
• Manage external research projects with agencies and ensure actionable outcomes
• Present insights in a clear, compelling way tailored to different stakeholders

Customer Data & Strategy

• Contribute to the development of a Single Customer View by resolving data silos and inconsistencies
• Support the customer data strategy by aligning insight needs with data planning and improvements

Collaboration & Impact

• Work closely with the Marketing team and wider business to identify insight opportunities
• Provide post-campaign analysis to inform future marketing activity
• Champion the use of data and insight to drive customer-centric decisions

What We re Looking For:

• A natural affinity for numbers and data, with the ability to interpret and translate complex information into actionable insights
• Previous experience in an insight or analytical role, ideally within a customer-focused or marketing environment
• Comfortable presenting findings to internal stakeholders at all levels, with clear and confident communication
• Strong analytical skills with experience using GA4, Power BI, Excel, and ideally Apteco FastStats
• Proven ability to design and interpret customer surveys and research
• Incredible attention to detail - nothing gets past you
• Collaborative mindset with the ability to work across teams and functions
• Adaptable, proactive, and comfortable working in a fast-paced environment

Why choose Agria Pet Insurance:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

• 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday.
• Opportunity to buy/sell up to 5 days annual leave per calendar year
• Contributory pension and Life Assurance scheme
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
• We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
• Free tickets to a huge variety of pet related events
• Complimentary refreshments in our breakout area
• Regular team activities and events arranged by our Employee Forum