Customer-First Observability Solutions Architect

Grafana Labs; Ambleside; On-site; GBP 103,000 - 125,000; Full time

Job summary

A leading observability platform in the UK is seeking a Solutions Architect to serve as a trusted technical partner. You will guide customers through onboarding and implementation while offering tailored technical consulting. The ideal candidate will have 5+ years of experience in deployment teams and deep knowledge in observability products. This role includes a competitive compensation range of £103,900 – £124,500 alongside RSUs to align every team member with the success of the company.

Benefits

Restricted Stock Units (RSUs)

Ownership in the company's success

Qualifications

• 5+ years of experience working on deployment teams, using project management techniques.
• Proven track record of successful delivery of customer projects in observability.
• Excellent communication skills to interact effectively with users.

Responsibilities

• Guide organisations through onboarding and implementation.
• Deliver high-impact training and tailored technical consulting.
• Monitor support needs and advocate for product improvements.

Skills

Effective communication with customers

Understanding business needs

Translating complex requirements into design

Functional leadership

Adherence to standards and best practices

Experience with Kubernetes

Direct experience with observability (o11y)

Tools

Grafana products

Cloud Platforms (AWS, GCP, Azure)

Job description

A leading observability platform in the UK is seeking a Solutions Architect to serve as a trusted technical partner. You will guide customers through onboarding and implementation while offering tailored technical consulting. The ideal candidate will have 5+ years of experience in deployment teams and deep knowledge in observability products. This role includes a competitive compensation range of £103,900 – £124,500 alongside RSUs to align every team member with the success of the company.