Customer-First Department Manager | Grow Sales & People

H&M; Horsham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading fashion retailer in Horsham is seeking a Department Manager who will oversee a department to support sales and profit, ensuring the best experience for customers and colleagues. The ideal candidate will have management experience in a customer-facing environment and a strong commitment to team development and profitability. Flexible availability is required, including weekends. The role offers attractive benefits including staff discounts and participation in the incentive program.

Benefits

Staff discount card

Participation in H&M Incentive Program

Extensive development opportunities

Qualifications

• Proven management experience in a customer-facing environment.
• Previous experience leading and managing teams.
• A passion for profitability and performance excellence.
• Strong customer service orientation.

Responsibilities

• Lead with a vision to secure the best experience for colleagues and customers.
• Evaluate team performance, provide feedback, and support their development.
• Analyse and manage Sales & Profit KPIs for the department.
• Ensure compliance with Health & Safety and legal standards.

Skills

Management experience in a customer-facing environment

Previous experience of leading and managing teams

Passion for profitability and people

Customer-first mindset

Job description

A leading fashion retailer in Horsham is seeking a Department Manager who will oversee a department to support sales and profit, ensuring the best experience for customers and colleagues. The ideal candidate will have management experience in a customer-facing environment and a strong commitment to team development and profitability. Flexible availability is required, including weekends. The role offers attractive benefits including staff discounts and participation in the incentive program.