Customer-Facing Parking & Permits Officer

Wiltshire; Chippenham; On-site; GBP 24,000 - 28,000; Full time

Job summary

A public sector organization in Chippenham is seeking a Processing Officer to join their Parking Services team. This role involves handling customer enquiries via telephone, email, and face-to-face, ensuring accurate processing in legal frameworks. Ideal candidates will possess strong analytical and communication skills, critical for resolving parking-related issues. You'll collaborate with various partners, maintaining high-quality service delivery. Join a friendly workplace committed to inclusion, safeguarding, and employee support.

Benefits

Friendly work environment

Commitment to inclusion and diversity

Qualifications

• Strong analytical skills to interpret complex information.
• Excellent verbal and written communication skills.
• Attention to detail for accurate information processing.

Responsibilities

• Serve as the first point of contact for parking enquiries.
• Handle telephone, email, and face-to-face communications.
• Collaborate with partners like the Police and NHS.

Skills

Analytical skills

Communication skills

Attention to detail

Customer service

Job description

A public sector organization in Chippenham is seeking a Processing Officer to join their Parking Services team. This role involves handling customer enquiries via telephone, email, and face-to-face, ensuring accurate processing in legal frameworks. Ideal candidates will possess strong analytical and communication skills, critical for resolving parking-related issues. You'll collaborate with various partners, maintaining high-quality service delivery. Join a friendly workplace committed to inclusion, safeguarding, and employee support.