Customer Facilities Coordinator - Recycling

Tesco; Welwyn Garden City; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Welwyn Garden City is seeking a Customer Facilities Coordinator (Recycling) to lead recycling efforts across stores. The ideal candidate will have retail operations experience, excellent organizational skills, and the ability to manage budgets. This position offers an annual bonus, generous holiday, and flexible working options to support work-life balance.

Benefits

Annual bonus scheme

25 days of holiday plus personal day

Free virtual GP service

Employee Assistance Programme

Qualifications

• Previous experience in retail operations or managing suppliers.
• Ability to clearly share information and ideas.
• Self-motivated and able to work independently.
• Basic digital literacy for data tracking and presentations.

Responsibilities

• Track and evaluate supplier performance to drive improvements.
• Support budget management for service facilities.
• Collaborate with teams to enhance recycling operations.
• Lead communication and ensure relevant information access.

Skills

Retail operations experience

Excellent organisation skills

Influencing skills

Budget management skills

Customer Focus

Tools

Excel

PowerPoint

Job description

Tesco UK • Shire Park, Kestral Way, Welwyn Garden City • Permanent • Apply by 23-Sep-2025

As a Customer Facilities Coordinator (Recycling), you will be an integral part of the Business Support team, responsible for leading all aspects of recycling operation across large and convenience stores. Your goal is to ensure stores have the right recycling options to support our customers and our suppliers deliver their contractual agreements. You will inspire change, continuously develop yourself, and maintain a reputation for delivering excellent results. Your dedication to providing outstanding service will be evident in your daily interactions and initiatives.

What is in it for you

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible for

• Track and evaluate the performance of our suppliers, using feedback to drive continuous improvements
• Support with supervising the budgets and finances for service facilities, ensuring cost efficient operations
• Work closely with suppliers and other teams in Tesco to resolve issues, improve the recycling operation and support the implementation of innovative solutions
• Gather and act on feedback from stores and customers to improve customer recycling
• Lead communication related to recycling and ensure stores have access to up to date and relevant information to support
• Work closely with the Sustainable Waste team to improve our offer to customers
• Collaborate with various teams to ensure the effective delivery of recycling plans and support the team in maintaining the operation
• Support the operationalisation of key change programs and propositions
• Ensure training materials are up to date, engaging and support colleagues to deliver the right recycling processes
• Lead projects and trials, assessing and managing any operational impacts on stores
• Follow the business code of conduct, always acting with integrity and due diligence

You will need

• Previous experience in retail operations and/or manging suppliers and standards
• Able to clearly share information and ideas with others
• Influencing skills to engage others to support your ideas and plans.
• Excellent organisation skills, able to plan and prioritise
• Budget management skills
• Relationship Building: Develop and maintain good working relationships
• Self-Motivation: Work independently and stay driven to complete tasks.
• Basic Digital Literacy: Use programs like Excel for tracking data and budgets, and PowerPoint for presentations.
• Customer Focus: Understand customer needs and use that knowledge to improve their experience

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying