Customer Experience Specialist – Fast-Paced Agency

Sales Business School; West Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing sales and marketing agency in West Yorkshire is seeking a Customer Service Representative to join their customer engagement team. You will handle customer inquiries across multiple channels, ensuring a positive experience. Ideal candidates should have strong communication skills and familiarity with CRM systems. The company offers a competitive salary, performance bonus, and career development opportunities in a supportive team environment.

Benefits

Competitive salary + performance bonus

28 days holiday

Comprehensive training

Qualifications

• Ability to handle multiple inquiries while remaining calm and professional.
• Good written English required.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and live chat.
• Provide product and service information to customers.

Skills

Strong communication skills

Active listening skills

Attention to detail

Tools

CRM systems

Email platforms

Job description

A growing sales and marketing agency in West Yorkshire is seeking a Customer Service Representative to join their customer engagement team. You will handle customer inquiries across multiple channels, ensuring a positive experience. Ideal candidates should have strong communication skills and familiarity with CRM systems. The company offers a competitive salary, performance bonus, and career development opportunities in a supportive team environment.