Customer Experience Specialist (6-Month Temp)

SRM Recruitment; Letchworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Executive in Letchworth, Hertfordshire. This temporary position offers £13.75 per hour for full-time work. The role involves being the first point of contact for customers, resolving inquiries via multiple channels, and ensuring a positive customer experience. Candidates should have experience in customer service, strong communication skills, and be able to handle tasks under pressure. A supportive team environment awaits the right candidate.

Benefits

Supportive team environment

Opportunity to make a difference for customers

Qualifications

• Experience in a contact centre or reception is preferred.
• Excellent communication and listening skills are essential.
• Ability to manage multiple tasks and maintain composure under pressure.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Handle calls, emails, and live chat.
• Provide information on services efficiently.
• Log service requests on the CRM system.
• Assist customers in person.

Skills

Previous experience in a busy customer service environment

Strong communication and listening skills

Ability to multi-task and work calmly under pressure

Good IT skills, including Microsoft Office and CRM systems

Positive, helpful attitude and willingness to learn

Tools

Microsoft Office

CRM systems

Job description

A recruitment agency is looking for a Customer Service Executive in Letchworth, Hertfordshire. This temporary position offers £13.75 per hour for full-time work. The role involves being the first point of contact for customers, resolving inquiries via multiple channels, and ensuring a positive customer experience. Candidates should have experience in customer service, strong communication skills, and be able to handle tasks under pressure. A supportive team environment awaits the right candidate.