Customer Experience Specialist

The Compleat Food Group; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading food company in London is seeking a Customer Service Advisor to provide exceptional service as the first point of contact for customers. You will be responsible for answering calls, processing orders efficiently, and ensuring customer satisfaction. The ideal candidate will have previous customer service experience and strong communication skills. This role offers a competitive salary of £27,265 and a supportive working environment.

Qualifications

• Previous customer service experience is required.
• Good verbal and written communication skills are essential.
• Basic proficiency in Microsoft Office (Word, Outlook, Teams) is necessary.

Responsibilities

• Provide a polite and professional first impression for customers.
• Build rapport with customers and efficiently take orders.
• Ensure all incoming calls are answered within set target times.

Skills

Customer service experience

Good telephone manner

Verbal and written communication skills

Basic proficiency in Microsoft Office

Problem-solving ability

Multi-tasking

Attention to detail

Self-motivated

Job description

A leading food company in London is seeking a Customer Service Advisor to provide exceptional service as the first point of contact for customers. You will be responsible for answering calls, processing orders efficiently, and ensuring customer satisfaction. The ideal candidate will have previous customer service experience and strong communication skills. This role offers a competitive salary of £27,265 and a supportive working environment.