Customer Experience Manager

Zest 4 Talent; Maidstone; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Customer Operations Manager for an adventure sports company in Maidstone, UK. The ideal candidate will have strong leadership skills, an organizational mindset, and a passion for adventure sports. Key responsibilities include overseeing site operations, ensuring compliance with regulations, and managing a customer experience team. This exciting opportunity offers a competitive salary of approximately £40k. Interested candidates should contact for an initial interview.

Qualifications

• Experience in customer-centric roles or hospitality is preferred.
• Strong leadership abilities to motivate the team.
• Ability to manage operational activities effectively.

Responsibilities

• Oversee all operational activity at your site.
• Ensure operational days meet KPIs and focus on customer journey.
• Manage a 12-month rota and address staff gaps or recruitment needs.
• Ensure compliance with regulations and maintain budget planning.
• Conduct staff reviews and oversee the Customer Experience team.

Skills

Organizational mindset

Team leadership skills

Solution resolution approach

Attention to detail

Multitasking ability

Passion for adventure sport

Job description

Zest4Talent are recruiting an Customer Operations Manager for an established and growing company we have a long-standing relationship with. This is an exciting opportunity for a growing business with an impressive track history with a 5-yr growth plan already in inception. A competitive salary of c£40k neg is on offer. Due to the nature of their industry (Adventure Sport) they are looking for working days of Wednesday – Sunday with a Mon, Tue weekend ideally.

The successful candidate for the Customer Operations Manager will have the following attributes and experience :

• An organisational mindset with a positive manner and open personality
• Have team leadership skills with the ability to motivate
• Have a solution resolution approach
• Good attention to detail as with the ability to multitask
• A passion for adventure sport

If you have worked for an action based, customer centric company or perhaps have had a career in hospitality you could have the transferable skills that would be perfect for the role.

The Site Operations Manage role will include

• Reporting to the Head of Operations you will oversee all operational activity at your site
• Ensure operational days meet set KPI’s and metrics with the customer journey being paramount
• Manage a 12-month rota and ensure any staff gaps or recruitment needs are reported
• Ensure the site is fully compliant to regulations
• Budgeting and planning for site improvement and ensure maintenance is up to date
• Conduct staff reviews and record keep
• Oversee the Customer Experience team including all onsite apprentices
• Support the recruitment process within the Customer Experience team as well as the annual recruitment of new apprentices

If this Customer Operations Manager for this adventure sports company sounds like the ideal next carer move and you feel your experience and qualifications align then please contact Michelle @ Zest4Talent or apply without delay for an initial telephone interview.

Zest4Talent are a specialist recruitment agency working on behalf of our clients. Zest4Talent values inclusivity and diversity and are committed to promote equal opportunities for all our candidates. All our consultants are Recruitment and Employment confederation trained and accredited