Customer Experience Liaison – Capital Schemes

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

A leading water company in Bradford is seeking a Customer Liaison Assistant to support customer experience in their Capital Programme. The role involves managing customer enquiries and providing tailored communications. Candidates should have strong customer service experience, excellent interpersonal skills, and the ability to see the bigger picture. This is a full-time position with a hybrid working arrangement as the office relocates to Leeds in Summer 2026.

Benefits

25 days holiday

8 Bank Holidays

Pension

Performance Bonus

Retail Savings Scheme

Qualifications

• Proactive and customer-focused individual.
• Ability to communicate at any level.
• Experience in a regulatory customer service environment.

Responsibilities

• Support customer communications for Capital schemes.
• Manage and respond to customer enquiries.
• Collate information for monthly reporting.
• Build relationships with Project Managers and teams.

Skills

Customer service experience

Excellent interpersonal skills

Organizational skills

Ability to use generic IT systems

Understanding of Capital projects

Job description

A leading water company in Bradford is seeking a Customer Liaison Assistant to support customer experience in their Capital Programme. The role involves managing customer enquiries and providing tailored communications. Candidates should have strong customer service experience, excellent interpersonal skills, and the ability to see the bigger picture. This is a full-time position with a hybrid working arrangement as the office relocates to Leeds in Summer 2026.