Customer Experience Leader — Strategy & Team Growth

Polkadotfrog; United Kingdom; On-site; GBP 29,000 - 35,000; Full time

Job summary

A fast-growing online builders merchant in the UK is seeking a Customer Service Manager to spearhead their customer service strategy. This newly created position requires a professional who can lead, build, and mentor a team while ensuring the highest standards of customer experience. The ideal candidate should possess strong leadership skills, a background in customer service, and the ability to analyze data to drive improvements. Attractive salary and benefits package included.

Benefits

Competitive salary

25 days holiday + bank holidays + Christmas Shutdown

Excellent benefits package

Collaborative working environment

Career growth opportunities

Qualifications

• Experience in a similar customer service management role.
• Proven track record in leadership and team building.
• Strong conflict resolution and communication skills.

Responsibilities

• Lead the development of customer service strategies.
• Establish KPIs and service standards for performance.
• Mentor and build a new customer service team.
• Oversee customer interactions across various channels.
• Resolve escalated customer issues efficiently.

Skills

Leadership and team-building

Customer service expertise

Excellent communication skills

CRM proficiency

Analytical and data-driven mindset

Commercial awareness

Proactive and resilient

Strategic thinking

Job description

A fast-growing online builders merchant in the UK is seeking a Customer Service Manager to spearhead their customer service strategy. This newly created position requires a professional who can lead, build, and mentor a team while ensuring the highest standards of customer experience. The ideal candidate should possess strong leadership skills, a background in customer service, and the ability to analyze data to drive improvements. Attractive salary and benefits package included.