Customer Experience Leader

McDonald’s; Newtown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global fast-food chain in Newtown is looking for a Customer Experience Leader to enhance the customer experience in dining areas. You'll welcome customers, create memorable moments, suggest service improvements, and provide wellbeing support. The role offers several benefits including holiday pay, employee discounts, and premium shift pay. This position is ideal for those eager to contribute positively and grow within the company.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Premium Shift pay

Above national minimum wage

Holiday and sick pay

Range of other benefits

Qualifications

• Desire to improve customer experience.
• Right attitudes and behaviours for customer and colleague experience.

Responsibilities

• Welcome customers into the restaurant.
• Create 'feel-good moments' during visits.
• Suggest improvements to customer service experience.
• Provide support for overall wellbeing.

Job description

Overview

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. This important role finds you at the heart of our business in our customer dining areas.

Responsibilities

• Welcome customers into the restaurant.
• Use your initiative to help create 'feel-good moments' during their visit.
• Work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
• Provide support for overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Qualifications

McDonald's looks for people with the right attitudes and behaviours to deliver a great customer and colleague experience. We hire for qualities and potential, rather than qualifications.

Eligibility

Your eligibility to work in the UK & Ireland must be verified. Acceptable documents to evidence your right to work include a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top highstreet and online brands
• Premium Shift pay for overnight work (midnight to 5 am)
• Above national minimum wage for hourly‑paid workers
• Holiday and sick pay
• Range of other benefits

Career Path

Our employees tend to stick around. Partly because it's a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens.

Values

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.