Customer Experience Lead - Coffee & Brand Ambassador

Nestlé; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee brand in London seeks a passionate Customer Experience Team Lead. In this role, you will engage customers with unique coffee experiences while showcasing your extensive knowledge and enthusiasm for Nespresso products. Responsibilities include leading a team, training, and ensuring exceptional service standards. The position offers a competitive salary and benefits such as a pension plan and complimentary coffee supplies. Join us to elevate the customer journey and be a part of our Nespresso story.

Benefits

Competitive Pension

25 days holiday + bank holidays

Complimentary Nespresso Coffee Machine

Monthly supply of coffee capsules

Excellent training

Qualifications

• Proven track record of delivering exceptional customer service.
• Strong understanding of retail and competitive environment.
• Ability to inspire customers to explore coffee options.
• Demonstrates effective team coaching and feedback.

Responsibilities

• Engage customers through storytelling and theatre.
• Display expert knowledge of Nespresso's products.
• Maintain exceptional housekeeping standards.
• Facilitate training for new starters.
• Resolve escalated customer complaints.

Skills

Exceptional customer service

Communication skills

Interpersonal skills

Team coaching

Passion for coffee

Job description

A leading coffee brand in London seeks a passionate Customer Experience Team Lead. In this role, you will engage customers with unique coffee experiences while showcasing your extensive knowledge and enthusiasm for Nespresso products. Responsibilities include leading a team, training, and ensuring exceptional service standards. The position offers a competitive salary and benefits such as a pension plan and complimentary coffee supplies. Join us to elevate the customer journey and be a part of our Nespresso story.