Customer Experience Host — Events, Bar & Laser Arena

Tenpin Ltd; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment venue in Northampton is seeking a Customer Service Assistant. The role involves managing reception bookings, addressing enquiries, and hosting events while providing exceptional customer service. Successful candidates will be enthusiastic, flexible, and have strong communication skills. Benefits include retail discounts, free bowling for friends and family, and a supportive environment for career development.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food when working 6+ hours

Enhanced Maternity/Paternity Leave

Life Assurance (2x annual salary)

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Fully flexible schedule including evenings and weekends.
• Approachable, helpful, well-organised with strong attention to detail.

Responsibilities

• Manage reception bookings and address enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Run the Laser Arena and manage karaoke rooms.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

A leading entertainment venue in Northampton is seeking a Customer Service Assistant. The role involves managing reception bookings, addressing enquiries, and hosting events while providing exceptional customer service. Successful candidates will be enthusiastic, flexible, and have strong communication skills. Benefits include retail discounts, free bowling for friends and family, and a supportive environment for career development.