Customer Experience Host

Pickles; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A modern veterinary clinic in London seeks a Pickles Host to deliver exceptional experiences for clients and their pets. This non-clinical role focuses on welcoming members, providing digital support, and ensuring a friendly environment. Ideal candidates are extroverted, organized, and love engaging with animals. Join this ambitious team to shape the future of client care.

Qualifications

• Natural ability to engage and communicate with clients.
• Willingness to work with pets and provide comfort.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome members and pets as they arrive.
• Provide digital support and ensure a delightful experience.
• Help in developing innovative client care approaches.

Skills

Client engagement

Friendly demeanor

Organizational skills

Tech-savvy

Job description

Overview

We are seeking a Pickles Host to provide an unparalleled experience to our customers and their pets at our veterinary practice on Fulham High Street. You will be the warm and welcoming face that our members and their pets see as they arrive at Pickles. Your job is to engage members, make them welcome, and provide a delightful experience for them and their pets, as well as digital support.

We’re the vet your pet would choose, so a love of dogs and cats, big and small is essential. You should be a natural extrovert, friendly and engaging and able to make people and animals feel at ease. The role is permanent.

About us

We believe veterinary colleagues, pets, and owners are currently underserved by the status quo. Our new membership approach and clinic design ensures you have the time and capacity to deliver a new innovative experience and high level of care to our clients and pets.

This belief also extends to you and your veterinary colleagues and we are committed to delivering you support and a working environment like no other.

We are on a mission to create the future of veterinary and pet health care for all involved.

Your experience

We welcome new colleagues to this role from any background however a passion in delivering outstanding support and experiences is what you are all about. You are client centric with a natural ability, flair and style when engaging and communicating with clients.

This is a non clinical role however a love for providing cuddles to our visiting dogs and cats is a must. Having confidence in using technology, being organised with a keen eye for detail will help you go far. Experience from within the veterinary industry is not required and all training and support will be provided.

Who are we looking for

We are looking for Pickles Hosts who strongly align to our beliefs and values:

• Always striving to provide the best experience
• Creating a space for the things that matter
• Believing in continuous improvement
• Learning from the failures and mistakes that happen, in a supportive and blame-free environment.
• Delivering the best veterinary experience

With the above beliefs at our core, any new member of the team must have a drive and enthusiasm in creating the future of client care.

You will have a willingness to get stuck in, helping to develop and refine our approaches.

Being part of an ambitious company, the opportunity for future growth and wider roles will no doubt be available and as a team we embrace being curious and want to hear any ideas you have.