Customer Experience Consultant - Frontline Service Champion

Solus Accident Repair Centres; Epsom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive service provider in Epsom is seeking a Customer Consultant. This role involves promoting customer satisfaction, working collaboratively within a supportive team environment, and managing various tasks including customer updates and vehicle logistics. Ideal candidates will have a strong customer service background and driving experience. Join our award-winning team and help customers get back to normal.

Qualifications

• Prior experience in a customer-facing role is desirable.
• Strong communication skills with the ability to engage customers.

Responsibilities

• Identify opportunities to promote customer satisfaction.
• Work collaboratively with the team to meet customer expectations.
• Update customers by phone and plan vehicle transportation.

Skills

Strong customer focus

Ability to drive all types of customer vehicles

Job description

A leading automotive service provider in Epsom is seeking a Customer Consultant. This role involves promoting customer satisfaction, working collaboratively within a supportive team environment, and managing various tasks including customer updates and vehicle logistics. Ideal candidates will have a strong customer service background and driving experience. Join our award-winning team and help customers get back to normal.