Customer Experience Advisor Technical

Quadient; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A customer service-oriented company in Greater London is seeking a Customer Experience Advisor to provide exceptional support to customers via phone, email, and live chat. This hybrid role requires effective communication, problem-solving skills, and the ability to manage customer queries efficiently. Ideal candidates will have previous customer service experience and a friendly, proactive approach. Join the team to make a meaningful impact on customer satisfaction and enjoy a fulfilling work environment.

Qualifications

• Experience in customer service, preferably in a phone-based role or retail.
• Excellent communication skills with a personable and confident phone manner.
• Creative problem-solving skills.
• Ability to manage multiple assignments under pressure.

Responsibilities

• Provide first level support for customers via phone, email, and live chat.
• Resolve customer queries related to the website, services, and accounts.
• Maintain and update the CRM promptly.

Skills

Channel Marketing

Accounting Tally

CSS

Corporate Risk Management

Hibernate

Brokerage

Job description

Customer Experience Advisor (Hybrid)

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford London office (2 days / week in office 3 days from home)

Your role in our future

Youll provide first level support for all customers via telephone email and live chat.

Youll be supporting and resolving customer queries relating to our website our services customer accounts payments and much more.

Youll take ownership of the resolution of the queries liaising with other teams across Quadient to get this done.

We expect you to keep our CRM updated follow up on calls and requests quickly and efficiently ensuring issues are resolved.

Your profile

The level of care and anticipation of needs we give requires an enthusiastic nature imagination and genuine respect for people. Were dedicated to providing the level of customer service that attracts maintains and wins loyalty and recommendations. If you possess these qualities youll shine here!

Youll ideally have some customer service experience. This could be in a similar telephone based role or within retail.

Youre excellent on the phone personable and confident in talking to customers

You demonstrate creative problem-solving approach

Youre organised and can manage multiple simultaneous assignments

Youre self-motivated with the ability to work under pressure and to challenging deadlines

Knowledge gaps can be filled. Even if you dont satisfy every single requirement or meet every qualification listed we still want to hear from you.

Ready to lead the way Apply now.

Required Experience: Unclear Seniority

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Information

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1