Customer Experience Advisor | S1 | Retail Banking | Hove Branch

Santander Bank; Hove; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading financial institution in Hove is seeking a Customer Experience Advisor to support customers with transactions and queries. You will play a pivotal role in ensuring customer satisfaction by using your communication skills and proactive problem-solving abilities. The ideal candidate will thrive in a multi-skilled environment and bring a friendly, can-do approach. Competitive salary and comprehensive benefits package offered.

Benefits

£24,000 annual salary

£500 annual cash allowance

25 days' holiday plus bank holidays

Voluntary healthcare benefits

8% pension contribution

Death-in-service benefit

Qualifications

• Proven ability to deliver outstanding customer service.
• Ability to communicate effectively with customers.
• Real desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers.
• Assisting with transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Problem-solving

Job description

Santander is looking for a Customer Experience Advisor based out of Hove Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Benefits and Compensation

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including medical insurance, dental insurance, and health assessments.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander's success by saving or investing in our share plans.

EEO Statement

Santander is committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at - while delivering the best outcomes for our customers and supporting each other to grow.