Customer Experience Advisor - Fixed Shifts + Bonus

Staffline Group PLC; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading workforce solutions provider in Birmingham is seeking a Customer Service Executive to manage customer queries and ensure high satisfaction. Responsibilities include responding to enquiries via phone and email, resolving issues, and using CRM systems. The ideal candidate has prior customer service experience and strong communication skills. This is a full-time role with a salary of £26,000 per annum and fixed shifts.

Benefits

Free car parking

Uniform provided

Performance bonus

Qualifications

• Proven experience in a customer service or contact centre environment.
• Strong problem-solving ability and a calm, patient manner.
• Ability to multitask, prioritize workload, and work independently.

Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Liaising with internal teams to follow up on customer requests.

Skills

Customer service experience

Excellent communication skills

Problem-solving ability

IT skills (MS Office, Creatio CRM)

Tools

Creatio CRM

Job description

A leading workforce solutions provider in Birmingham is seeking a Customer Service Executive to manage customer queries and ensure high satisfaction. Responsibilities include responding to enquiries via phone and email, resolving issues, and using CRM systems. The ideal candidate has prior customer service experience and strong communication skills. This is a full-time role with a salary of £26,000 per annum and fixed shifts.