Customer Experience Advisor – Digital Banking

HSBC; Ipswich; On-site; GBP 26,000; Full time

Job summary

A global banking institution is seeking a Customer Service Consultant to provide exceptional service and assist customers with digital banking. This role involves educating customers on services, identifying vulnerable situations, and ensuring financial inclusion. Candidates should have excellent communication skills and a customer-oriented mindset. Full training is provided, with an attractive starting salary of £26,000 plus benefits including holidays, employee discounts, and a performance bonus.

Benefits

Over six weeks’ holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Ability to take ownership of customer enquiries and resolve them.
• Resilient to a continually changing environment.

Responsibilities

• Serve as the first point of contact for customers.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and provide appropriate support.

Skills

Excellent communication skills

Customer-oriented mindset

Resilience to change

Job description

A global banking institution is seeking a Customer Service Consultant to provide exceptional service and assist customers with digital banking. This role involves educating customers on services, identifying vulnerable situations, and ensuring financial inclusion. Candidates should have excellent communication skills and a customer-oriented mindset. Full training is provided, with an attractive starting salary of £26,000 plus benefits including holidays, employee discounts, and a performance bonus.