Customer Experience Advisor

Leeds Federated Housing Association Ltd; Leeds; On-site; GBP 27,000; Full time

Job summary

A housing association is seeking a Customer Experience Advisor based in Leeds. In this full-time role, you will handle customer enquiries, deliver exceptional service, and support administrative duties. Ideal candidates are passionate about helping people, have strong communication skills, and can manage tasks effectively. Benefit from a competitive salary of £26,057 per year and join a mission-driven team dedicated to affordable housing.

Qualifications

• Experience in a customer service role is beneficial.
• Strong problem-solving skills and adaptability to change.

Responsibilities

• Answer incoming calls from customers, dealing with various enquiries.
• Deliver excellent customer service and support administrative tasks.
• Handle customer enquiries on responsive repairs and maintain records.

Skills

Good communication and customer service skills

Passionate about people

Confidence when speaking to customers on the phone

Attention to detail

Confident in using IT systems

Able to collaborate effectively

Job description

Job Title : Customer Experience Advisor

Location : Leeds

Salary : £26,057 per year

Job Type : Full Time, Permanent. Office Based - Monday to Friday 09 : 00 - 17 : 00

Are you passionate about talking to people? Are you ready to make a difference, helping people make a home?

Leeds Federated is looking for Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you'll be the first point of contact for customers across our housing services. You'll handle a range of enquiries, from general questions to maintenance and repairs. You will ensure queries are dealt with promptly and accurately. You'll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently. We are seeking an honest and curious individual who would like to come and join our team.

What you'll do :

• Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance
• Deliver excellent customer service, providing a professional, polite and helpful service to all customers
• Handle customer enquiries relating to responsive repairs including effective computerised and manual administration
• Assist with administrative duties including data entry, updating internal databases and correspondence
• Liaises and works effectively with colleagues in other teams / departments to resolve problems
• Maintain confidentiality and accuracy in all record-keeping and IT systems
• Support our continuous improvement culture and participate in service reviews

What we're looking for :

• Good communication and customer service skills
• Passionate about people
• Confidence when speaking to customers on the phone
• Provide clear next steps and document interactions
• Attention to detail and confident in using IT systems
• Able to collaborate effectively with colleagues while also working independently managing tasks

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

The Company :

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

Please click on the APPLY button to be redirected to our careers page to apply for this role.

Candidates with the relevant experience or job titles of : Customer Service Representative, Customer Service Specialist, Customer Support Specialist, may also be considered for this role.