Customer Experience Advisor

Smart10Ltd; Henham; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading customer service company is seeking a Customer Advisor to join their team in Bishop Stortford. In this temporary position, you will handle customer enquiries, providing timely and professional service while addressing concerns. The ideal candidate will have previous customer service experience and strong communication skills. This role offers a hybrid work model after training, with a competitive hourly rate of £13.46.

Qualifications

• Must have previous customer service experience.
• Confident and friendly telephone skills.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail required.
• Proficiency with MS Outlook is necessary.
• A proactive, adaptable approach is expected.
• Experience handling customer calls and emails is needed.
• Must be able to drive.

Responsibilities

• Handle and resolve service-related queries across all channels.
• Accurately assess enquiries and direct them to the right team.
• Keep clients informed with clear updates.
• Address concerns with empathy and professionalism.
• Maintain accurate customer data in Business Central.
• Contribute to team meetings and process improvements.

Skills

Previous customer service experience

Confident and friendly telephone skills

Strong written and verbal communication

Excellent organisation and attention to detail

Proficiency with MS Outlook

Proactive, adaptable approach

Experience handling customer calls and emails

Must be able to drive

Job description

Job Title: Customer Advisor

Hours: Monday to Friday 8.00 - 4.30 pm

Location: Bishop Stortford, must be able to drive

Hybrid: 1-day WFH once fully trained

Contract: Temporary, on going

Hourly rate: £13.46

My client is seeking a customer experience advisor to join their team on a temporary on going basis with the possibility to go perm. The successful candidate must have previous customer service experience and admin, be resilient and have excellent. If you would like to work for a family business that is grown into the UK's leader in their field, get in touch today...!

As a Customer Experience Advisor, you'll be the first point of contact for all customer enquiries playing a crucial role in delivering the exceptional service.

Daily Responsibilities

• Handle and resolve service-related queries across all channels, ensuring responses are timely, professional, and helpful.
• Accurately assess incoming enquiries and direct them to the right team, enabling swift, effective resolutions.
• Keep clients informed throughout the process, offering clear, proactive updates until their issue is resolved.
• Address concerns with empathy and professionalism-de-escalating issues and ensuring every customer feels valued.
• Keep customer data accurate and up to date in Business Central to support seamless future interactions.
• Contribute to team meetings, share insights, and help shape process improvements that elevate our service delivery.

Skills and Experience

• Must have previous customer service experience
• Confident and friendly telephone skills
• Strong written and verbal communication
• Excellent organisation and attention to detail
• Proficiency with MS Outlook
• A proactive, adaptable approach
• Experience handling customer calls and emails
• Must be able to drive

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data