Customer Excellence Team Manager

3C Deutschland GmbH; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global data and technology company is seeking a Customer Experience Team Manager located in Nottingham. You will lead a team to enhance customer experiences, promote an inclusive culture, and drive performance improvement. Successful candidates will have people management experience, strong communication skills, and a strategic mindset. The role offers a competitive compensation package with hybrid working arrangements, including flexibility with remote work and core benefits like healthcare, pension, and annual leave.

Benefits

Hybrid working arrangement

Discretionary bonus plan

Healthcare benefits

25 days annual leave plus bank holidays

Sharesave scheme

Qualifications

• Experience in team management within a Contact Centre or Customer Service environment.
• Strong communication and organizational skills with attention to detail.
• An inclusive leadership style and the ability to foster a collaborative environment.

Responsibilities

• Lead a team to reach their full potential.
• Create a high-performing inclusive environment.
• Champion customer outcomes and improve service quality.

Skills

People development

Communication skills

Organisational skills

Strategic thinking

Problem-solving

Leadership

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Are you passionate about leading people and creating exceptional customer experiences? At Experian, we believe that great leadership starts with empathy, integrity, and a commitment to helping others excel. We're looking for a Customer Experience Team Manager to report into the Contact Centre Manager who can bring out the best in their team and promote a culture where everyone feels they belong.

What you'll do:

• Lead with purpose, coaching your team to reach their full potential.
• Create a high-performing, inclusive environment where everyone feels supported.
• Improve performance through clear goals, regular feedback, and a focus on continuous improvement.
• Champion customer outcomes, removing barriers, solving problems, and collaborating across teams to provide outstanding service.
• Ensure compliance and governance are always met, with accurate documentation and reporting.
• Welcome new ideas and foster a learning mindset.

Qualifications

What you'll bring:

• A genuine experience with people development and team success.
• Previous people management experience, preferably within a Contact Centre orCustomer Service environment.
• Strong communication and organisational skills, with a keen eye for detail.
• An inclusive leadership style that values collaboration, curiosity, and new ideas.
• Strategic thinking aligned with Experian's values and customer-first approach.
• Comfortable managing deadlines and driving results in a fast-paced environment.
• Mindful leadership and a desire to positively empower others.

Additional Information

E.National-Customer Service | EB9

Benefits package includes:

• Hybrid working - Nottingham based twice per week (Monday & Tuesday)
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together