Customer Delivery Hub, Driver Technician

John Lewis Partnership; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail partnership in Bristol is seeking a Technician Specialist to provide exceptional customer service while installing products in customers' homes. The role involves driving a 7.5-tonne vehicle and coaching fellow drivers. Candidates should have experience in installations and possess essential driving qualifications. This full-time position offers a dynamic work environment dedicated to quality and teamwork.

Qualifications

• Previous experience of installation is required.
• Manual C1 UK driving licence (maximum of 6 points).
• DCPC or Drivers Qualification Card is necessary.
• Experience driving a 7.5-tonne vehicle.
• Great verbal communication skills.

Responsibilities

• Install products efficiently for customers.
• Coach and develop delivery driver colleagues.
• Maintain a safe working environment.
• Handle unexpected situations with respect.

Skills

Installation skills

Manual C1 UK driving licence

Customer-facing experience

Verbal communication

Understanding of technology

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day\'s deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer\'s home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.
• Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you\'ll need:

• Previous experience of installation is required for this role and we\'ll assist in topping up your knowledge with our very own installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring:

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances
• Assembly of a flat pack.

Full time work (41 hours per week) across 4 days a week Monday to Saturday, working 06:00-17:00.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.