Customer Delivery Driver - Greenford CFC

Tesco; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large retail company in London is seeking a Customer Delivery Driver. This role involves delivering groceries, ensuring customer satisfaction, and maintaining vehicle cleanliness. Applicants must have a valid driving license and be able to engage positively with customers. This role offers guaranteed hours with flexibility and various employee benefits.

Benefits

20 days holiday plus personal day

10% colleague discount

Life cover and pension benefits

Access to wellbeing services

Uniform provided

Qualifications

• Must have a full UK/EU/EEA driving licence with no more than 3 penalty points.
• Ability to connect with customers and colleagues warmly and welcomingly.
• Responds quickly to changing customer needs and delivers exceptional service.

Responsibilities

• Deliver customer shopping while ensuring a clean and organized van.
• Communicate with customers about order changes, substitutions, and refunds.
• Respond to customer calls about delivery times and delays.

Skills

Relationship building

Customer interaction

Responsiveness to customer needs

Energy and drive

Education

UK/EU/EEA Driving licence for at least 12 months

Job description

Overview

Tesco UK • London • Permanent • Apply by 05-Oct-2025

Availability

Availability Window

Days From time To time Sun 17:15:00 22:15:00 Mon 17:15:00 22:15:00 Fri 17:15:00 22:15:00 Sat 17:15:00 22:15:00

Pay and hours

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

New colleagues are offered a minimum of 16 guaranteed hours each week. If you would prefer fewer hours (to a minimum of 12), we have opportunities available.

Role purpose and scheduling

The period of time shown above represents the availability windows. We will schedule contracted hours within these times and provide 3 weeks\' notice of exact shifts. We are flexible and welcome applicants whose available times closely match the advertised windows.

Customer focus

Customers are at the heart of everything we do. As a Tesco Customer Delivery Driver, you will meet and talk to customers in their homes on a daily basis. This role is about more than driving; it is about delivering great service with a smile.

It is hands-on, physical, and varied. Most of the day you will feel like your own boss delivering to customers, with a team of Managers and colleagues back at base to support you when needed.

Whether you are seeking flexibility, stability or a change of career direction, Tesco welcomes you.

What is in it for you

We offer benefits to help make Tesco a great place to work, including but not limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Discounts: 10% off and 15% at pay day weekends; save up to £2,000 a year with the Colleague Clubcard (additional card for family)
• Access to free wellbeing services and resources
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, from discounts and shares to cycle to work schemes
• Uniform provided and supportive policies for life events
• Access to colleague networks and an inclusive recruitment process

Responsibilities

You will be responsible for:

• Delivering your part of the customer shopping trip
• Ensuring the van and trays are clean and organised
• Leaving the back yard clean and free of rubbish; pick up litter as needed
• Washing trays as part of the tray wash process
• Loading the van, checking roadworthiness
• Communicating with customers about changes to their order, substitutions, and refunds if needed
• Taking care of products/deliveries as if they were your own
• Explaining substitutions to customers and ensuring no additional charge
• Delivering within the customer’s time slot
• Calling the customer before arriving if early
• Calling the store/centre if delayed by 30 minutes or more

Requirements

• Build relationships with colleagues to support team spirit and customer service
• Warm and welcoming in interactions with customers and colleagues
• Ability to respond quickly to changing customer needs
• Energetic and driven to deliver beyond expectations; balance home and work
• Share ideas with management on store improvements
• A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points
• Able to adhere to the GB Domestic Driving Rules

About us

Tesco aims to be every customer’s favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities and the planet a little better every day.

Diversity, equity and inclusion (DE&I) means we want everyone to feel represented and welcome at work. We are committed to flexible working and inclusive recruitment.

We are proud to be accredited Disability Confident Leader and offer accessible recruitment processes. For information on accessibility support, please read the stated guidance.

Please note: Tesco will recruit individuals who have passed the school leaver's age. The school leavers age varies by country. We can only accept candidates over 18 if the role requires early/late hours or involves certain areas such as warehouse, beverages, counters, bakery and driving roles.

On high volumes of applicants, some roles may close earlier than the advertised end date. We will offer feedback to those candidates who attend an interview. For more information about us please visit www.tescoplc.com