Customer Delivery Driver - Greenford CFC

Tesco UK; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in the UK is seeking Customer Delivery Drivers to deliver groceries to customers. This role offers flexible working hours and requires a valid UK/EU/EEA driving license. Responsibilities include maintaining the vehicle, providing excellent customer service, and ensuring timely deliveries. Join a dynamic team and help serve customers better every day.

Qualifications

• Full or Automatic UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.
• Ability to adhere to GB Domestic Driving Rules.

Responsibilities

• Ensure the van and trays are clean and organized.
• Deliver to customers during the assigned time slots.
• Build relationships with colleagues and customers.

Skills

Customer service skills

Driving skills (UK/EU/EEA licence)

Organizational skills

Communication skills

Job description

Availability Window

Sun: 05:15:00 - 23:15:00

Mon: 05:15:00 - 23:15:00

Tue: 05:15:00 - 23:15:00

Wed: 05:15:00 - 23:15:00

Thu: 05:15:00 - 23:15:00

Fri: 05:15:00 - 23:15:00

Sat: 05:15:00 - 23:15:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day.

It’s hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers. You will also be:

• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

You will need a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points and be able to adhere to the GB Domestic Driving Rules.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.

We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.