Customer Delivery Driver - Clay Cross Extra

Tesco; Clay Cross CP; On-site; Full time

Job summary

A leading retailer in Clay Cross, England, is hiring a Customer Delivery Driver. This role involves delivering groceries, ensuring customer satisfaction, and maintaining the vehicle. Candidates should have a valid driving license and strong customer service skills. The position offers flexible hours and career growth opportunities.

Benefits

20 days holiday plus personal day, rising to 22 days after 12 months

10% off with a Colleague Clubcard

Access to wellbeing services

Pension with matching contributions

Uniform provided

Qualifications

• Be warm and welcoming in interactions with customers and colleagues.
• A valid driving license for at least 12 months with no more than 3 penalty points.

Responsibilities

• Deliver groceries ensuring customer satisfaction and safety.
• Maintain cleanliness of van and ensure timely delivery.
• Communicate any order changes with customers.

Skills

Relationship building

Customer service

Agility

Energy and drive

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Clay Cross Extra • Permanent • Apply by 04-Oct-2025

Availability Window
Days From time To time Tue 09:00:00 19:00:00 Wed 19:00:00 22:00:00 Thu 09:00:00 19:00:00 Sat 13:00:00 23:00:00

Pay Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability window shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We aim to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times advertised, we’d still love to hear from you.

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Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving: it’s about helping others and delivering great service with a smile.

It’s hands-on, physical, and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

Whether you are seeking flexibility to suit your lifestyle, job stability, or a new career direction, everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with the Colleague Clubcard; additional card to share with family
• Access to free wellbeing services to support mind, body and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks for a diverse workforce

Responsibilities

• Deliver your part of the customer shopping trip by keeping the van and trays clean, tidy, and organised
• Leave the customer’s yard clean and clear of rubbish, and pick up litter as you see it
• Wash trays as part of the tray wash process
• Load the van when required and check the van for roadworthiness
• Talk to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with
• Take care of products/deliveries as if they were your own
• Explain substitutions to the customer and ensure they are not charged more
• Deliver during the customer’s time slot
• Call the customer before arriving if you are early
• Call the store/centre if running 30 minutes or more late

Requirements

• Build relationships with colleagues to create team spirit and work together to ensure the store is best for customers
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you”
• Act quickly to respond to changing customer needs and embrace change within the store
• Be energetic and driven to deliver beyond expectations, balancing home and work
• Share ideas with your Manager and colleagues on how to improve the store for customers
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.

We understand life looks different for each of us; Tesco welcomes conversations about flexible working and supports diverse needs throughout the application process.

We are proud to have Disability Confident Leader status and are committed to an inclusive recruitment process. For accessibility information, please refer to the accessibility section in our materials.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. School leaver age requirements vary by country.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as warehousing or driving roles.

On occasions, high volumes of applicants may cause roles to close earlier than advertised. We will offer feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com