Customer Delivery Driver - Cambridge Bar Hill Extra

Tesco; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail company in Scotland is seeking a Customer Delivery Driver. In this role, you will ensure timely delivery while maintaining a high standard of customer service. Ideal candidates will have a valid driving license and a friendly demeanor. The job offers flexible hours and a variety of colleague benefits, highlighting the company's commitment to diversity and inclusion.

Benefits

Holiday starting at 20 days plus personal day

10% off and 15% during pay weekends

Free wellbeing services

Life cover and pension plan

Uniform provided

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic) with no more than 3 penalty points.
• Ability to respond quickly to changing customer needs.
• Experience in building team spirit and strong relationships with colleagues.

Responsibilities

• Ensure the van and trays are clean, tidy, and organized.
• Engage with customers about order changes and provide refunds.
• Deliver products within the customer’s designated time slot.

Skills

Warm and welcoming in interactions

Energetic and driven to deliver

Build relationships with colleagues

Education

Valid UK/EU/EEA Driving licence for at least 12 months

Job description

Overview

Tesco UK • Bar Hill • Permanent • Apply by 03-Oct-2025

Availability Window — Days and times: Sun 17:00–23:00; Mon 17:00–23:00; Tue 17:00–23:00; Wed 17:00–23:00; Thu 17:00–23:00; Fri 17:00–23:00; Sat 17:00–23:00

Customer Delivery Driver pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

New colleagues joining Tesco are offered a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), there are opportunities available and we would love to hear from you.

The weekly availability windows listed above indicate when we would like you to be available to work. We will schedule contracted hours within these times and provide 3 weeks' notice of exact shifts. We are flexible if your available times are close to, but not exactly, the advertised times. Read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver across the country. Customer Delivery Drivers meet and talk to customers in their homes every day. This role is about more than driving; it is about helping others and delivering great service with a smile.

That said, it is hands on, physical, and varied. No two shifts are the same. While you deliver to customers, there is always a team of Managers and colleagues back at base ready to support you when needed.

Whether you seek flexibility, job stability, or a change in career direction, Tesco welcomes you.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends; save up to £2,000 a year with Colleague Clubcard; additional card available to share with family
• Access to free wellbeing services and resources to support mind, body and life
• Life cover of five times pay and an pension with matching contributions up to 7.5%
• Benefits to suit you, from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks for collaboration across backgrounds (more information available in the benefits section)
• Read more about the available benefits for colleagues

Responsibilities

You will be responsible for delivering your part of the customer shopping trip by:

• Ensuring the van and trays are clean, tidy and organised
• Leaving the back yard clean and rubbish-free, picking up litter as needed
• Washing trays as part of the tray wash process
• Loading the van as required and checking roadworthiness
• Talking to customers about changes to orders, including substitutions, and offering refunds if unhappy
• Taking care of products/deliveries as if they were your own
• Explaining to customers that substitutions will not incur extra charges
• Delivering within the customer’s time slot
• Calling the customer before arriving if early
• Calling the store/centre if running 30+ minutes late

What you need

• Build relationships with colleagues to create team spirit and ensure the store is best for customers
• Warm and welcoming in interactions with customers and colleagues; take time to understand the customer and say thank you
• Act quickly to respond to changing customer needs and embrace change within the store
• Energetic and driven to deliver beyond expectations; balance home and work
• Share ideas with your Manager and colleagues on how to improve the store for customers
• A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points

About us

Our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders and the communities and planet we are part of.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone's Welcome.

We welcome conversations about flexible working and understand that life looks different for everyone. Please discuss with us how we can support you during your application process.

We are proud to have Disability Confident Leader status and are committed to an accessible recruitment process. For information about accessibility support, please read the details available after applying.

Please note: Tesco will recruit only individuals who have passed the school leaver age. The school leaver age varies by country.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as warehouse, beverages, or driving roles.

On occasions of high applicant volumes, some roles may close earlier than the advertised end date. We will provide feedback to candidates who attend interviews.

For more information about us, please visit www.tescoplc.com