Customer Delivery Driver - Antrim Massereene Extra

Tesco UK; Antrim; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading supermarket chain is seeking a Customer Delivery Driver in Antrim, Northern Ireland. The role involves delivering groceries and providing excellent customer service. Candidates should possess a valid driving licence and demonstrate strong communication skills. Flexibility in hours is offered, with a rate starting at £13.35 per hour.

Benefits

Flexible working hours

Minimum guaranteed hours

Supportive team environment

Qualifications

• Valid driving licence for at least 12 months with no more than 3 penalty points.
• Customer service oriented and capable of communicating effectively.

Responsibilities

• Delivering groceries to customers during the scheduled time slots.
• Maintaining cleanliness and organization of the delivery van.
• Communicating with customers regarding their orders.

Skills

Customer service

Time management

Communication

Problem-solving

Teamwork

Education

UK/EU/EEA Driving licence (Full or Automatic)

Job description

Availability Window

Days	From time	To time
Sun	19:00:00	23:00:00
Mon	14:00:00	19:00:00
Sat	08:00:00	18:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

• It’s hands-on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day, you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.
• So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the backyard clean, tidy, and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process. I can get what I want:
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities, and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

**Diversity, equity, and inclusion (DEI) at Tesco mean that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.**

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited as a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note:

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines, spirits, counters, bakery, and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date to manage all applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us, please visit www.tescoplc.com.