Customer Consultant

The Body Shop; Lancaster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading ethical beauty brand in Lancaster is seeking a Consultant who will support the management team in delivering exceptional customer service. You will engage with customers to provide expert advice on products and ensure compliance with company values. Ideal candidates have strong interpersonal skills and a passion for the beauty industry, with availability for evening and weekend shifts.

Qualifications

• Customer service experience is preferred.
• Strong ability to build rapport with customers.
• Genuine passion for beauty and the retail industry.

Responsibilities

• Support store management in driving sales and profit.
• Deliver exceptional customer service at all times.
• Engage with customers and recommend suitable products.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty

Customer service experience

Open availability

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a core part of our identity, evident in our iconic window posters, vegetarian products, and campaigns. We’re not afraid to stand up and speak the truth and enjoy doing things a little differently.

The Body Shop is dedicated to creating positive economic, social, and environmental impacts. We are committed to fighting for our beliefs more than ever. Breaking the mould has always come naturally to us, and we seek someone who’s not afraid to innovate.

Your role in a nutshell

Support the store management team in driving sales and profit by delivering exceptional customer service at all times. Uphold the company’s values and vision while ensuring compliance with policies and procedures.

More about the role

With over 2,000 products designed to meet diverse customer preferences, our team is on hand daily to engage with customers, learn their needs, and recommend products that make them feel good. We offer products with natural ingredients, many sourced ethically via Community Trade programs. When advising customers on skincare, we’re not just selling products but also helping communities build better lives.

As a Consultant, you will provide expert advice, share insights into our products and philosophy, and engage proactively with customers to find products suited to their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred
• Effective communication and listening skills
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose