Customer Claims Handler

Activate; Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management firm in Peterborough is seeking a Customer Claims Handler. You will handle claims end-to-end and ensure high customer service standards. Ideal candidates are skilled in managing workloads and have experience in the insurance industry. The role offers a hybrid working model, 33 days holiday, health benefits, and more.

Benefits

33 days holiday

Personal health cash plan

Life assurance

Free breakfasts and fruit

Enhanced parental pay

Qualifications

• Experience within the insurance and claims industry is desirable.
• Ability to handle a high volume of calls daily.
• Excellent customer service skills.

Responsibilities

• Making outbound and receiving inbound calls to and from customers.
• Manage vehicle claims end-to-end from repair instruction to completion.
• Use Activate Groups' bespoke software and databases to record claim information.

Skills

Excellent customer service skills

Ability to handle a high volume of calls

Excellent written and verbal communication skills

Time and workload management

Experience in target-driven environment

Insurance and claims industry experience

Job description

Job title: Customer Claims Handler

Department: Sopp+Sopp

Location: Peterborough

Hours: 37.5 hours per week, hybrid working once passed probation.

Salary: Starting from £26,074

Due to continued business growth, we're looking for a Customer Claims Handler to be part of our success story.

• Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
• Great career development opportunities grow with us.

Key Responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties, and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion, escalating where necessary.
• Use Activate Groups' bespoke software and databases to record, update, and maintain claim information.
• Manage workload, prioritize tasks, and ensure all claims progress with high customer service standards.
• Provide accurate updates to team managers and customers as required.
• Ensure all SLAs are met and exceeded.
• Communicate and collaborate with all parties to achieve an optimal repair journey.

Skills And Experience

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.
• Experience in a target-driven and fast-paced environment is desirable.
• Experience within the insurance and claims industry is desirable.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan for dental and optical check-ups.
• Enhanced maternity/paternity/adoption/shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprises for everyone.

What You Can Expect From Us

At Activate Group, we prioritize supporting our team members. Whether you're at our Halifax or Peterborough offices, or working from home, we ensure you have the support needed to succeed. From health and wellbeing benefits to rewards and perks, we appreciate our team.

A Bit About Us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ over 700 team members nationwide. We work with major UK fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough. We manage vehicle repairs at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want To Know What It's Like To Work With Us? Take a Look At Our Purpose And Values.

Purpose: Make someone's bad day better.

Values:

• Make it happen: Be accountable, take initiative, work fast, and do a great job.
• Strive for better: Be bold, challenge norms, and make small improvements often.
• Win together: Be a team player, win, learn, and respect each other.