Customer Claim Advisor (Automotive)

Ernest Gordon Recruitment; England; Hybrid; GBP 26,000; Full time

Job summary

A well-established automotive solutions provider in Warrington is seeking a Customer Claim Advisor. This role offers a permanent, hybrid working environment with a Monday-Friday schedule, attractive salary of £26,000, and room for progression. Ideal candidates should possess automotive experience and strong customer service skills. The position involves taking calls to address vehicle issues, quality checking documents, and collaborating with dealerships to ensure effective service delivery. Enjoy a balanced work life while growing in your career.

Benefits

Training opportunities

Company benefits

Progression opportunities

Qualifications

• Experience in the automotive industry is essential.
• Strong communication skills for liaising with customers and dealerships.
• Ability to work well in a team and individually.

Responsibilities

• Taking calls from customers to address vehicle issues.
• Quality checking documents and liaising with dealerships.
• Training under team members and the training manager.

Skills

Automotive understanding

Customer service skills

Job description

Customer Claim Advisor (Automotive)

£26,000 + Monday-Friday role + Progression + Training + Hybrid work + Company Benefits

Warrington

Do you have Automotive understanding / experience? On offer is a local, Monday-Friday role within a stable and well-established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career.

This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million £ turnover and are looking to grow their friendly team at their office in Warrington.

This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands on mechanics as you work Monday-Friday 8am-4pm and 9am - 5pm on rotation, with an hour lunch.

This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well-established company offering a good work life balance and hybrid working.