Customer Care Specialist – Order Fulfillment & Relationships

Manpower; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing company is seeking a Customer Care Representative in Maidstone, Kent, to act as a key link between customers and operations. This role involves managing customer orders, addressing complaints, and building strong relationships. Ideal candidates should have 2-3 years of experience in customer-facing roles and possess strong communication skills. The position is a full-time contract for maternity cover lasting 12 to 18 months, with a dynamic and supportive work environment.

Qualifications

• Experience in customer facing roles.
• Ability to communicate effectively both verbally and in writing.
• Familiarity with the fragrance market is preferred.

Responsibilities

• Execute Customer Care strategy aligned with global guidelines.
• Manage customer order changes, issues, and complaints.
• Build strong customer relationships and manage expectations.
• Maintain accurate customer records and support onboarding.

Skills

Customer oriented

Action oriented

Autonomous

Time management

Priority setting

Problem solving

Conflict management

Collaboration

Strong communication skills

Education

High School/Secondary Education

Associate or University Degree

English + additional language(s)

2-3 years industry experience

Tools

SAP

Microsoft Office

Job description

A leading staffing company is seeking a Customer Care Representative in Maidstone, Kent, to act as a key link between customers and operations. This role involves managing customer orders, addressing complaints, and building strong relationships. Ideal candidates should have 2-3 years of experience in customer-facing roles and possess strong communication skills. The position is a full-time contract for maternity cover lasting 12 to 18 months, with a dynamic and supportive work environment.