Customer Care Representative

Crossing Hurdles; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading AI solutions provider in the United Kingdom is seeking an experienced professional to enhance their AI-driven customer service systems. You will design training data, conduct quality audits, and collaborate with teams to improve outcomes. The ideal candidate has strong customer service experience, excellent communication skills, and expertise in conflict resolution. This remote position offers an opportunity to work at the forefront of AI technology.

Qualifications

• Proven professional experience in customer service roles.
• Strong multitasking ability in fast paced remote environments.
• Ability to convert customer needs into structured AI training inputs.

Responsibilities

• Design and develop training data and realistic scenarios for AI systems.
• Conduct regular quality audits of AI generated conversations.
• Collaborate with product and engineering teams to optimize learning outcomes.

Skills

Conflict resolution expertise

Excellent communication skills

Multitasking ability

Collaborative mindset

Job description

• Design and develop training data and realistic scenarios to improve AI driven customer service systems.
• Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
• Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
• Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
• Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
• Translate customer interaction insights into actionable recommendations for AI feature improvements.
• Stay current on customer service and AI best practices and apply them to model training workflows.

Requirements

• Proven professional experience in customer service roles.
• Excellent written and verbal English communication skills with strong attention to detail.
• Strong multitasking ability in fast paced remote environments.
• Demonstrated expertise in conflict resolution and customer de escalation.
• Ability to convert customer needs and pain points into structured AI training inputs.
• Comfort working with technology and learning new platforms quickly.
• Collaborative mindset with a focus on continuous improvement.