Customer Care Operative

PW Construction Recruitment; Ivy Chimneys; On-site; GBP 35,000 - 45,000; Full time

Job summary

A residential construction company is seeking a skilled Customer Care Operative to deliver high-quality repairs and aftercare services across newly built residential properties. The role requires proven multi-trade experience and strong customer service skills. Responsibilities include performing warranty works, managing tasks independently, and liaising with customers. The position offers a competitive salary and benefits like a company vehicle, tools, and employee discounts.

Benefits

Competitive salary

Company vehicle and fuel card

Tools, uniform, and PPE provided

Employee Benefits Platform – discounts and support

Life Cover & Contributory Pension

Qualifications

• Proven experience in a maintenance, multi-trade, aftercare role within residential construction.
• Strong proficiency in carpentry, plumbing, plastering, and tiling.
• Excellent communication skills, especially working in occupied homes.

Responsibilities

• Carry out defects, remedial, and warranty works in new-build homes.
• Maintain accurate records of materials used and tasks completed.
• Liaise with customers professionally and update them on progress.

Skills

Multi-trade skills

Excellent customer service

Problem-solving skills

Attention to detail

Health and safety knowledge

Job description

Job Title

Customer Care Operative

Location

Essex & East London

Salary

£35,000 - £45,000 PA, dependent on experience and competencies

Type

Permanent

Overview

PW Construction are seeking a skilled and customer‑focused Customer Care Operative to deliver high‑quality repairs and aftercare services across newly built residential properties.

Key Responsibilities

• Carry out a broad range of defects, remedial and warranty works within new‑build homes.
• Undertake multi‑trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).
• Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.
• Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.
• Work closely with the Customer Care team to schedule appointments, report completed works, and elevate any issues requiring specialist attention.
• Maintain accurate records of materials used, completed tasks, and time spent on jobs.
• Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.

Skills & Experience

• Proven experience in a maintenance, multi‑trade, aftercare role within residential construction or property services.
• Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).
• Ability to deliver high‑quality workmanship with a keen eye for detail.
• Excellent communication and customer service skills, especially when working in occupied homes.
• Ability to work independently, problem‑solve on site, and manage workloads effectively.
• Competent understanding of health and safety requirements.
• Full UK driving licence is essential.

Benefits

• Competitive salary
• Company vehicle and fuel card
• Tools, uniform, and PPE provided
• Employee Benefits Platform – access to high‑street discounts, wellbeing support, and more
• Life Cover & Contributory Pension

Please apply with your CV or alternatively call for more information.