Customer Care Manager

Peace Recruitment; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm is seeking a Customer Care Operations Manager to oversee the customer care team in Perth, Scotland. This key role involves managing customer satisfaction across live developments, diagnosing technical defects, and handling escalations. Ideal candidates will have a strong customer service background, proven management experience, and be confident with MS Office. Benefits include a competitive salary, company car or allowance, and healthcare coverage.

Benefits

Company car or car allowance

Competitive salary

Healthcare & life cover

Strong progression and development support

Employee benefits platform & high-street discounts

Responsibilities

• Managing & developing the customer care team.
• Diagnosing complex defects and overseeing remedial strategies.
• Handling escalations and formal complaints.
• Working closely with site teams, contractors & other departments.
• Visiting developments and maintaining strong customer relationships.
• Supporting NHBC / Premier / LABC resolutions.
• Ensuring KPIs and quality standards are consistently achieved.

Skills

Strong customer service background

Trade-related experience

Proven people management experience

Excellent communication skills

Confident with MS Office

CSCS (advantageous)

Job description

Overview

Customer Care Operations Manager Perth (PH1) | Leading 5 Housebuilder

Im looking to speak with an experienced Customer Care Operations Manager to join a major 5 housebuilder in the Perth / Tayside area.

This is a key role within the business, overseeing Customer Care Maintenance Operatives and ensuring high standards of customer satisfaction across live developments. Youll play a central part in delivering first-class service, resolving escalations, managing technical defects and supporting NHBC / Premier / LABC claims.

Responsibilities

• Managing & developing the customer care team


• Diagnosing complex defects and overseeing remedial strategies


• Handling escalations and formal complaints


• Working closely with site teams, contractors & other departments


• Visiting developments and maintaining strong customer relationships


• Supporting NHBC / Premier / LABC resolutions


• Ensuring KPIs and quality standards are consistently achieved

Qualifications / What youll need

• Strong customer service background


• Trade-related experience


• Proven people management experience


• Excellent communication skills


• Confident with MS Office


• CSCS (advantageous)

Package & Benefits

• Company car or car allowance


• Competitive salary


• Healthcare & life cover


• Strong progression and development support


• Employee benefits platform & high-street discounts

If you\'re based in Perth, Dundee, or surrounding areas and want to take the next step in your customer care career with a respected 5 housebuilder, drop me a message or call 07738 239099 for a confidential chat.