Customer Care Executive - Trafford

L'OREAL GROUP; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global beauty leader in Manchester seeks a Customer Care Executive to ensure exceptional service delivery. Your focus will be on managing customer relationships, problem-solving operational challenges, and utilizing tools like SAP and Microsoft Office for order management. Ideal for organized multitaskers who can thrive in a fast-paced environment while contributing to customer satisfaction initiatives. This role offers various perks including discounts, insurance, and a supportive work culture.

Benefits

Up to 60% off iconic brands

Private medical and dental insurance

Enhanced family leave

Access to training programs

Qualifications

• Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong communicator with excellent influencing skills.
• Logical thinker who can resolve complex issues.

Responsibilities

• Build relationships with internal teams and act as a point of contact for queries.
• Propose solutions to operational issues and enhance customer satisfaction.
• Manage orders and track deliveries using operational tools.
• Support customer satisfaction survey analysis.

Skills

Excellent interpersonal skills

Knowledge of supply chain processes

Comfortable with IT systems

Ability to multitask

Problem-solving skills

Team collaboration

Tools

SAP

Microsoft Office

Job description

Overview

As a Customer Care Executive, you'll be at the heart of delivering exceptional service to our Pharmacies, Department Stores, and Medi-Spa customers. Your mission? To ensure their needs are met seamlessly from order to delivery. You'll be the go-to person for operational queries, representing the division with professionalism and care.

Responsibilities

• Customer Liaison: Build strong relationships with internal teams and external customers, acting as the first point of contact for operational queries.
• Problem-Solving: Dive into root causes of issues, propose solutions, and improve processes to enhance customer satisfaction.
• Operational Excellence: Use tools like SAP and Microsoft Office to manage orders, track deliveries, and ensure smooth operations.
• Customer Experience: Support our customer satisfaction survey analysis and contribute to action plans that elevate the LDB customer journey.
• Collaboration: Work cross-functionally with various departments to deliver results and drive long-term improvements.

We Are Looking For

• Strong Communicator: Excellent interpersonal and influencing skills to build relationships across all levels.
• Supply Chain Knowledge: A solid understanding of supply chain processes.
• Tech-Savvy: Comfortable learning new IT systems; SAP experience is a plus.
• Organized Multitasker: Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Solution-Oriented: A logical thinker who can resolve complex issues under pressure.
• Team Player: Adaptable communication style and ability to collaborate effectively with diverse teams.

What’s In It For You

• A place to grow: Real responsibility from day one, with opportunities to develop your skills and career.
• Inclusive environment: A workplace where everyone is accepted, celebrated, and empowered to thrive.
• Perks galore: Up to 60% off our iconic brands, private medical and dental insurance, enhanced family leave, and more.
• Learning culture: Access to top-notch training programs, leadership talks, and development opportunities.

Who We Are

L'Oréal is present in 150 markets on five continents. For over a century, we've been devoted to creating beauty that moves the world. As the industry leader, we tackle complex challenges at scale while staying committed to making the world a more inclusive and sustainable place.

How We Recruit

At L'Oréal, we celebrate diversity in all its forms. We're committed to creating an equitable and inclusive environment where everyone feels welcome and valued. When we look for talent, we welcome difference—different backgrounds, experiences, and perspectives.

Ready to make an impact? Apply now and join us in shaping the future of beauty!