Customer Care Coordinator

Persimmon Homes; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housebuilder in Glasgow is seeking a Customer Care Coordinator. This role involves delivering outstanding customer support, proactive communication with homeowners, and coordination with other departments. Candidates should have excellent communication skills, IT literacy, and a focus on customer satisfaction. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Bonus

Life Cover & Contributory Pension

Employee Benefits Platform

Qualifications

• Genuine desire to provide excellent customer care.
• Motivated to achieve customer satisfaction targets.
• Calm and focused under pressure.

Responsibilities

• Deliver excellent support to homeowners.
• Proactively communicate with homeowners.
• Respond to incoming homeowner communications.

Skills

Excellent communication skills

Attention to detail

Proactive problem solving

Customer satisfaction focus

IT literate

Tools

Word

Excel

Outlook

COINS

Job description

Overview

Job Title: Customer Care Coordinator
Location: Glasgow, G33

Why Persimmon Homes?

At Persimmon, We Don't Just Build Homes — We Build Careers. When You Join Us As a Customer Care Coordinator, You'll Benefit From

• Competitive salary
• Bonus
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.

Primary Responsibilities

• Delivering an excellent level of support to our homeowners
• Proactively communicating with our homeowners throughout their Persimmon journey
• Responding to incoming communications from homeowners in accordance with company guidelines
• Making outbound courtesy calls to ensure customers are satisfied
• Accurately recording telephone calls and emails
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Liaising with other departments when specialist queries or advice is required
• General administration duties

What experience do I need?

• Excellent communication skills and a genuine desire to provide excellent customer care
• Motivated to achieve customer satisfaction targets
• Attention to detail when capturing and logging customer information
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided