Customer Care Coordinator

Wm. Armstrong (Longtown) Limited; Carlisle; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading logistics company in Longtown seeks a Customer Care Coordinator. You will manage administrative and pricing tasks, ensuring accuracy and coordination within the Customer Care function. Ideal candidates should have strong communication skills and be organised. The position offers a salary of £26,265.82 per annum, life insurance, and a company pension.

Benefits

Life insurance

Medicash scheme

Sickness scheme

Company Pension

Qualifications

• Previous experience in administration, pricing, or operational support.
• Experience in the transport or haulage industry preferred but not essential.

Responsibilities

• Price Agreements and Amendments
• Discrepancy Management
• Depot Job Reviews
• Steads Processing
• Mailbox Management – Within SLA
• Customer Reports as Required – On Time
• Clear and Concise Notes on All Customer Contact
• General Administration

Skills

Excellent written and verbal communication skills

Strong problem-solving skills

Excellent attention to detail

Organised

Competent with CRM or ticketing systems

Excellent numerical and analytical skills

Education

GCSEs including English and Maths

NVQ in Business Administration

Tools

Microsoft Office

Job description

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking for a Customer Care Coordinator to join our Customer Experience team in Longtown.

We are looking for a well organised individual to be responsible for carrying out critical daily administrative and pricing-related tasks to ensure accurate billing, service alignment, and depot coordination. This role plays a key part in maintaining financial and operational accuracy across the Customer Care function.

The hours for this role will be 40 hours per week, Monday to Friday working agreed hours between 08:30 – 18:00.

Benefits Included

• An attractive salary of £26,265.82 per annum
• Life insurance
• Medicash scheme
• Sickness scheme
• Company Pension

Responsibilities

• Price Agreements and Amendments
• Discrepancy Management
• Depot Job Reviews
• Steads Processing
• Mailbox Management – Within SLA
• Customer Reports as Required – On Time
• Clear and Concise Notes on All Customer Contact
• General Administration

Requirements

Experience

• Previous experience in administration, pricing, or operational support.
• Experience in the transport or haulage industry preferred but not essential.

Skills

• Excellent written and verbal communication skills.
• Strong problem-solving skills – able to triage, escalate, and negotiate effectively, whilst using your own initiative.
• Excellent attention to detail, accuracy in data entry, and time management skills.
• Ability to investigate discrepancies and work to deadlines.
• Organised – able to manage inboxes and reporting tasks with ease.
• Competent with CRM or ticketing systems, and Microsoft Office.
• Ability to communicate at all levels, both internally and externally.
• Ability to work under pressure in a fast-paced environment.
• Excellent numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.

Education and Qualifications

• GCSEs (or equivalent) including English and Maths essential.
• NVQ (or equivalent) in Business Administration or related discipline preferred.
• Further education (A-levels, BTEC, etc.) preferred.

If you are interested in this exciting opportunity, please click the Apply Button now.

Please visit our company website to access a copy of the full job description.

If you have not received a response from us within four weeks of submitting your application to us, please consider your application unsuccessful on this occasion as unfortunately, we are not able to respond to all candidate applications as we would wish. We reserve the right to close vacancies at any time once we have received sufficient applications, we advise you to submit your application as early as possible to avoid disappointment.