Customer Care Coordinator

Wheatstone Solutions; Banbury; On-site; GBP 28,000 - 30,000; Full time

Job summary

A regional house builder in Banbury is looking for a Customer Care Coordinator to enhance customer service after sales. This full-time office-based role requires maintaining relationships with homeowners and ensuring defects are addressed promptly. The ideal candidate must have experience in customer service, excellent communication skills, and a keen eye for detail. Working hours are Monday to Thursday 8:30 - 17:00 and Friday 8:30 - 16:00, with occasional site visits for training and development.

Qualifications

• Experience within a Customer Service Coordinator role or relevant experience in House Building/Construction industry.

Responsibilities

• Deliver excellent customer service after sales.
• Understand and discuss defects in properties.
• Support sub-contractors by maintaining relationships.
• Communicate with Site or Construction teams for customer queries.
• Take ownership of homes and customers worked with.
• Schedule Operative's diaries and update CRM.
• Keep commercial team updated on costs.

Skills

Customer Service experience

Excellent communication skills

Attention to detail

Telephone manner

Job description

Customer Care Coordinator - £28,000 - £30,000 - Banbury, Oxfordshire - Permanent

Introduction

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Banbury area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. The role is an office based position, hours are 8:30 - 17:00, Mon to Thurs & a Friday finish at 16:00. The role will also entail visits to sites for training and development and to meet the site teams.

Role

• Working closely with the Head of Customer Care and Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
• Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
• Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out.
• Ensuring the commercial team is kept up to date regarding costs.

Key Skills

• Experience within a Customer Service Coordinator role, or relevant experience in the House Building/Construction industry
• Excellent communication skills
• Excellent attention to detail
• Excellent telephone manner

For more information please apply below or contact Chris Ellis at Wheatstone Solutions